L6 - Industry Studies: ManufacturingReturn

This article is a part of a specific research output called Quality Influence on the Performance and Competitiveness of the Company. One of the research phases is elaborated in this article; its subject is measuring customer satisfaction with the quality of food products companies in the Czech Republic. This article aim is to determine the level of customer satisfaction with the quality of food production enterprises. The partial aim of the article is to identify factors that have the greatest influence on the customer satisfaction. The research confirms close relations between customers' quality perception, their satisfaction and the level of fulfilment of their demands.

This paper analyses various aspects of industrial restructuring across all ten Central and East European (CEE) candidate countries for EU membership during the last decade and provides also some comparisons with current EU Member States. The impressive structural adjustments that have taken place in CEE industries since the beginning of transition brought the structure of manufacturing industry in the majority of CEE candidate countries fairly close to the European pattern both in terms of production and employment. Technology-driven industries account for a growing share of exports in nearly all candidate countries, while labour-intensive industries have growing export shares only in less advanced candidates such as Bulgaria, Romania and in the Baltic states. The initial export specialization pattern of the more advanced CEE candidate countries has thus nearly completely reversed; a remarkable upgrading towards more sophisticated and less capital-intensive industries has occurred.